Frequently Asked Questions

You can book as far ahead as our system shows availability — usually about 90 days out. We also take same-day bookings if a car's available. Just call us at (216) 504-1700 for last-minute requests.

Yes. Call or email us with your new dates and we'll update your reservation, subject to vehicle availability. Modifications more than 24 hours before pickup are free; same-day changes we'll handle case-by-case.

If pricing changes because of a different tier (going from a 2-day to a 4-day rental, for example), we'll adjust your booking to the better rate.

Yes, if we have a car available. We always recommend calling first at (216) 504-1700 — that way we can confirm a car's ready and have your paperwork started before you arrive. Walk-ins without a call sometimes have to wait if we're between rentals.

It happens occasionally — a previous renter returns late, a car goes in for unexpected maintenance, that kind of thing. In that case, we'll offer you the closest available car at no extra charge, or a full refund if you'd rather not take it.

We'll always reach out as soon as we know there's an issue — usually before your pickup time.

You must be at least 21 years old with a valid U.S. driver's license. Drivers between 21 and 24 pay a $15/day young driver fee. There's no age surcharge for renters 25 and older.

This is an insurance industry standard, not us being strict — younger drivers are statistically higher-risk to insure.

Three things, every time:

• Your driver's license — the physical card, not a photo on your phone
• Proof of auto insurance — photo of your insurance card on your phone is fine
• The card you booked with — credit or debit, in your name

That's it. No extra forms or paperwork to bring.

Sometimes. We accept a valid international driver's permit (IDP) along with your home country license, but we need to verify a few things first. Call us at (216) 504-1700 before booking if you're an international renter — we'd rather check eligibility upfront than turn you away at pickup.

You'll still need U.S. auto insurance coverage (often available through your travel insurance or our supplemental coverage).

Only if they're listed on the rental agreement as an authorized driver. To add an additional driver, they need to:

• Be present at pickup with their own license and insurance
• Meet the same age and license requirements as you
• Sign the rental agreement

No additional driver fee — adding authorized drivers is free. Anyone not listed isn't allowed to drive, and if they do, our insurance coverage is void.

We may run a basic driving record check for new renters. We're looking for major issues — recent DUIs, suspended licenses, that kind of thing. A few speeding tickets or fender benders aren't a problem.

If there's anything that would prevent us from renting to you, we'll let you know before charging your card — no surprises.

Yes. We accept major debit cards (Visa, Mastercard) as long as they're in the renter's name. The security deposit hold works the same as with a credit card — about $250 for standard rentals.

Just be aware: the deposit hold counts against your available balance until your bank releases it (5-10 days after return). If you need that cash available right away, a credit card is the easier choice.

$250 for standard daily rentals, $350 for weekly or longer rentals. It's a refundable authorization hold on your card — not a charge. Released within 5-10 business days after you return the car in the same condition.

See our full rates page for the complete deposit breakdown.

We release the hold from our end the same day you return the car, assuming no new damage or fees. From there, it depends on your bank:

• Wells Fargo, Chase, Bank of America — typically 1-3 days
• Smaller banks & credit unions — usually 5-10 days
• Some debit cards — full 10-day hold

We can't control how fast your bank processes the release. If 10 days have passed and you still see the hold, give us a call and we'll re-confirm release on our end.

Not as the primary payment. We need a credit or debit card on file for the security deposit — that's an insurance and fraud-prevention requirement we can't waive.

If you want to pay the rental balance in cash at pickup, we can do that, but the card on file stays for the deposit hold.

No. The total you see at booking is the total you pay. We don't add facility fees, concession fees, booking fees, or any of the other "gotcha" surcharges the big chains love.

The only additional charges that can happen are ones you trigger yourself — late return, refueling fee, smoking fee, etc. See our complete rates page for the full list with prices upfront.

Our pricing is already discounted by length — the longer you rent, the lower the per-day rate:

• 1-2 days: $50/day
• 3-6 days: $45/day (saves $15+)
• 7-29 days: $40/day (saves $70+)
• 30+ days: $35/day (saves $450+/month)

Discounts auto-apply based on your dates — no promo codes needed. For longer-term or fleet bookings, call us and we'll work out something custom.

You need active auto insurance in your name with at least Ohio state minimums for liability and collision. Full coverage isn't strictly required.

But here's the thing: if you only carry liability and the rental car gets damaged, you're personally responsible for the repair cost. If that worries you, we offer optional supplemental coverage at pickup that can cap your exposure — see our insurance options.

Many credit cards offer rental coverage as a perk — particularly Visa Signature, World Mastercard, and most American Express cards. Check with your card issuer before you rent if you're planning to rely on this.

Important to know: credit card coverage is usually secondary — meaning your personal auto insurance pays first, and the credit card covers what's left. We can't verify or administer third-party credit card coverage.

They cover different things:

LDW (Loss Damage Waiver) — Covers damage to our car. If you crash, hit a deer, get vandalized, etc., you don't pay for the repair. From $15/day.

LIS (Liability Insurance Supplement) — Covers damage you cause to other people or property. Increases liability protection above what your personal policy carries. From $12/day.

Our Peace of Mind bundle ($25/day) combines both at a discount. See rates page for details.

No — you need active personal auto insurance to rent from us, period. That's a hard requirement.

You can decline our supplemental coverage (LDW, LIS, etc.) since those are optional — but you can't decline having insurance entirely. We'll need to see proof of coverage at pickup.

We rent a small fleet of clean, well-maintained sedans:

• Kia Forte 2018 — compact, great on gas
• Chevrolet Sonic 2019 — easy to park, city-friendly
• Kia Optima 2015 — midsize, more legroom for trips
• Chevrolet Cruze 2014 — reliable, budget-friendly

All automatic, all with A/C, Bluetooth, and backup cameras. See our fleet page for photos and details.

All our cars are automatic transmission. We don't currently have any manual transmission vehicles in the fleet.

Every time. We vacuum, wipe down surfaces, clean windows, and inspect the car between every renter. No exceptions.

If something's not right when you pick up, tell us before you drive off and we'll fix it. We'd rather take another 10 minutes at pickup than have you stuck with someone else's mess.

Return the car with the same fuel level you got it with. If the tank was at 3/4 at pickup, it should be at 3/4 at return.

If you don't have time to refuel, we'll do it for you at $9 per gallon. That's our cost plus the trip to the gas station — not a profit center.

All our cars take regular unleaded (87 octane). Don't put diesel or premium — wrong fuel can damage the engine.

Standard rentals include unlimited mileage within Ohio. We don't nickel-and-dime renters who use the car normally.

For longer trips (Columbus, Pittsburgh, Detroit, etc.), let us know at booking. For very high mileage rentals — like road trips through several states — a per-mile rate above a threshold may apply. We'll always disclose this upfront.

Yes, with our okay first. Pennsylvania, Michigan, Indiana, Kentucky, West Virginia, and New York are all approved with advance notice — just mention your route when you book.

Other states, Canada, or Mexico? Call us at (216) 504-1700 before you go. Some trips we can approve, some we can't. What we can't do is approve it after the fact — unauthorized out-of-state travel triggers a $250+ fee.

You're responsible for any tickets, citations, red-light camera fines, and parking violations from your rental period — that's standard for any rental.

If the citation gets mailed to us (since we're the registered owner), we'll forward it to you and charge a $50 administrative fee on top of the ticket amount. You pay the actual ticket directly to the issuing authority.

Best move: pay the ticket promptly to avoid late fees stacking on top.

In order of importance:

1. Call 911 if anyone's injured or the car can't be driven
2. Stay at the scene until it's safe to leave
3. File a police report — even for minor accidents
4. Take photos of damage and the scene
5. Get the other driver's info — name, phone, insurance, plate
6. Don't admit fault at the scene
7. Call us at (216) 504-1700 within 24 hours

We'll guide you through what comes next.

No. This is a hard rule for us. Smoke smell is nearly impossible to fully remove from upholstery, and it takes the car out of service for cleaning — which means the next renter can't book it.

If we detect smoking or vaping in the car, there's a $250 minimum cleaning fee, and we may charge for lost rental income while the car is detailed. Just don't do it — pull over for smoke breaks.

You get a 59-minute grace period. After that, late fees kick in: $25 plus the prorated daily rate.

So if your rate is $50/day and you're 2 hours late, that's roughly $25 (late fee) + $4 (prorated daily) ≈ $29 extra.

If you know you're running late, just call us. We can sometimes extend without the fee, especially if we don't have another renter waiting on the car.

Yes, you can bring it back early. Refunds for unused days depend on the situation — we'll do what we can, but we don't guarantee a refund since the car was reserved for those dates.

If you're returning early because of a real issue (mechanical problem, emergency), call us and we'll work something out fairly.

Our office is open 7 days a week, 8 AM to 8 PM. For after-hours returns, call us in advance — we can sometimes arrange a key drop-off in our secure box, but we'd rather plan it together so nothing gets missed during the return inspection.

Keep in mind: until we inspect the car together, you're technically still responsible for it. After-hours drops are at your own risk if there's any damage dispute.

Our office is at 2261 East 14th Street in Cleveland, Ohio 44115 — just south of downtown. We're easy to reach from I-77, I-90, and the Innerbelt. Parking right out front while you finish paperwork.

Hours: Mon-Sun, 8 AM to 8 PM.

We don't have a counter at CLE, but we can usually arrange an airport pickup if you call ahead. Give us a ring at (216) 504-1700 before your flight and we'll work something out — we've done plenty of these.

One bonus of not being at the airport: no airport surcharges or facility fees tacked onto your rental.

Pickup is at our Cleveland office, but we have renters drive in from all over Northeast Ohio — including:

Downtown Cleveland, Beachwood, Westlake, Lakewood, Independence, Strongsville, Shaker Heights, Rocky River, Solon, Parma, Akron, and more.

If you're coming from further out, give us a call and we'll talk through logistics.