Terms of Service

01Agreement to Terms

By making a reservation or driving a rented vehicle, you confirm that you've read, understood, and agreed to these Terms and our Privacy Policy. If you're booking on behalf of another driver, you confirm that they've also agreed to these Terms before driving.

We may update these Terms from time to time. The version posted at luxeautorental.com/terms-of-service at the time of your booking is the version that applies to your rental.

02Renter Eligibility

To rent from Luxe Car Rental, you must:

• Be at least 21 years old (additional fees may apply for drivers under 25)
• Hold a valid U.S. driver's license with no major restrictions or active suspensions
• Carry current auto insurance with liability and collision coverage in your name
• Present a major credit or debit card in your name for payment and the security deposit
• Pass our standard identity and driving-record verification

We reserve the right to refuse rental to anyone for any lawful reason, including a history of moving violations, prior chargebacks with us, or behavior we reasonably believe creates a risk to our vehicles or staff.

Additional Authorized Drivers

Any additional driver must be present at pickup, meet the same eligibility requirements, and be listed on the rental agreement. No one who isn't listed on the agreement is allowed to drive the vehicle — under any circumstances.

03Reservations & Booking

You can reserve a vehicle online through our booking system or by phone at (216) 504-1700. Reservations are confirmed once you receive an email or text confirmation from us.

Vehicle Availability

We do our best to provide the specific vehicle you reserved. If your reserved vehicle isn't available at pickup time (mechanical issues, prior renter delays, accidents), we'll offer the closest available alternative at no additional charge — or, if you'd prefer, a full refund of any payments made.

Booking Confirmation

Your booking confirmation includes your rental dates, pickup time, vehicle assigned, and total estimated cost. Please review it carefully and contact us right away if anything looks wrong.

04Payment & Deposits

Accepted Payment Methods

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover). The card used for payment must be in the primary renter's name. We do not accept cash, money orders, or prepaid gift cards as the primary payment method.

Rental Charges

Daily rental rates start at $50 per day. The total cost shown at booking includes the base rate, applicable taxes, and any optional add-ons you selected. The price you see at booking is the price you pay — no hidden facility fees or last-minute add-ons.

Security Deposit

A refundable security deposit is placed as an authorization hold on your card at pickup. The hold amount varies by vehicle and rental length and is disclosed at the time of pickup.

The hold is released after the vehicle is returned in the same condition as when picked up, with all fees and any damages settled. Bank release times vary — typically 5 to 10 business days from your return date.

05Pickup & Return

Pickup Location

Pickup is at our office: 2261 East 14th Street, Cleveland, OH 44115. Hours are 8 AM to 8 PM, seven days a week. After-hours pickups can sometimes be arranged by phone — call ahead.

What to Bring to Pickup

• Your valid driver's license (physical card, not a photo)
• Proof of current auto insurance (declaration page or insurance card)
• The credit or debit card used to book
• Any additional drivers (if applicable, with their own license and insurance)

Vehicle Inspection

At pickup, we walk through the vehicle with you, document existing condition with photos, and note the fuel level and mileage. You'll sign the rental agreement acknowledging the vehicle's condition. Take time to review — any damage not noted at pickup may be attributed to your rental.

Returning the Vehicle

Return the vehicle to our office by the date and time on your rental agreement, with:

• The same fuel level as at pickup (or you'll be charged for refueling at $9/gallon)
• No new damage beyond reasonable wear
• A clean interior — light cleaning fees apply if the vehicle requires more than standard cleaning
• All keys and items provided at pickup

Late Returns

A grace period of 59 minutes applies. After that, late return fees begin at $25 plus the prorated daily rate. If you anticipate a late return, call us in advance and we'll work with you whenever possible.

06Vehicle Use Rules

You agree to use the vehicle responsibly and in accordance with all applicable laws. Specifically, you agree to:

• Operate the vehicle with reasonable care and only for lawful purposes
• Comply with all traffic laws, posted signs, and parking regulations
• Wear seatbelts and require all passengers to do the same
• Refuel with the correct fuel type for the vehicle
• Lock the vehicle and secure the keys when unattended
• Notify us immediately of any accident, damage, theft, or mechanical issue
• Return the vehicle in substantially the same condition as received

Geographic Limits

You may drive the vehicle within Ohio without prior approval. With our written approval, you may also drive in Pennsylvania, Michigan, Indiana, Kentucky, West Virginia, and New York. Taking the vehicle outside these states, into Canada, or into Mexico without approval is a violation of these Terms and may void any coverage and result in additional fees.

Mileage

Standard rentals include reasonable daily mileage. Extended mileage may incur an additional per-mile charge as outlined in your rental agreement. We'll always tell you the per-mile rate before you book.

07Prohibited Uses

The following uses are strictly prohibited and will result in immediate termination of the rental, forfeiture of the security deposit, and potential additional charges or legal action:

• Operating under the influence of alcohol, illegal drugs, or any substance that impairs driving
• Allowing an unauthorized driver to operate the vehicle
• Using the vehicle for commercial ridesharing (Uber, Lyft, taxi, delivery) without our prior written authorization
• Towing any trailer, vehicle, or object
• Off-road driving or use on unpaved surfaces
• Racing, speed contests, or stunt driving of any kind
• Transporting illegal substances, hazardous materials, or unsecured cargo
• Smoking, vaping, or transporting pets (unless approved — additional cleaning fees may apply)
• Subletting or re-renting the vehicle to another party
• Crossing into Canada or Mexico without prior written approval
• Using the vehicle to commit any crime or transport stolen property
• Removing, altering, or disabling any installed equipment, GPS, or odometer

08Insurance Requirements

Your Personal Insurance Is Primary

You must maintain valid auto insurance in your name with at least the minimum liability and collision coverage required by Ohio law for the entire rental period. Your personal insurance is the primary coverage for any incident involving the rental vehicle.

Proof of Insurance

You must provide proof of insurance at pickup. A photo or digital insurance card is acceptable. If your insurance lapses during the rental period, you must notify us immediately.

Supplemental Coverage

Optional supplemental coverage and damage waivers may be available at pickup for an additional daily fee. Coverage details, exclusions, and limits will be explained before you opt in. Supplemental coverage is not insurance and doesn't replace your personal auto policy.

Credit Card Coverage

Some credit cards offer rental car coverage as a benefit. This coverage is between you and your card issuer — we don't verify, administer, or guarantee any third-party credit card coverage.

09Damage, Loss & Liability

Your Responsibility

You are responsible for any damage, loss, or theft of the rental vehicle from the moment of pickup until the moment of return, regardless of fault. This includes:

• Collision damage (whether you were at fault or not)
• Vandalism, theft, or attempted theft
• Damage from acts of nature (hail, flooding, falling objects)
• Interior damage (stains, burns, tears, broken components)
• Mechanical damage caused by misuse (wrong fuel, low oil, ignoring warning lights)
• Tire and wheel damage from curbs, potholes, or road debris
• Towing and recovery costs
• Lost rental income while the vehicle is being repaired (loss of use)
• Diminished value of the vehicle following repair

Reporting an Incident

If you're involved in an accident, theft, or any damage to the vehicle:

• Call 911 if there are injuries or the vehicle is undrivable
• File a police report for any accident, theft, or vandalism — even minor incidents
• Call us immediately at (216) 504-1700 — within 24 hours at the latest
• Take photos of the damage, scene, and any other vehicles involved
• Get contact and insurance information from all other parties
• Don't admit fault at the scene — let the police and insurance companies determine that

How Damage Is Assessed

After return, we inspect the vehicle and document any new damage. We'll send you a written damage report, repair estimate, and supporting photos before charging your card or filing an insurance claim. You'll have a reasonable opportunity to review and respond.

10Fees & Charges

The following additional fees may apply during or after your rental. We'll always tell you about any fees before charging them where possible:

Fees may be updated over time. Current fees are included in your rental agreement at pickup.

11Cancellation Policy

Free Cancellations

Cancel or modify your reservation at least 24 hours before your scheduled pickup and there's no fee. Call us at (216) 504-1700 or email [email protected].

Late Cancellations & No-Shows

Cancellations made less than 24 hours before pickup may forfeit any deposit. No-shows (failing to arrive on the scheduled pickup day without contacting us) forfeit any deposit and any prepaid charges.

Modifications

Need to change dates? Call us — we'll do our best to accommodate. Modifications are subject to availability, and a rate adjustment may apply if vehicle pricing has changed.

12Breakdown & Roadside Assistance

Mechanical Issues

If the vehicle breaks down through no fault of yours, call us immediately at (216) 504-1700. We'll coordinate roadside service and arrange a replacement vehicle if needed at no additional charge.

Driver-Caused Issues

If a breakdown is caused by driver action — flat tire, lockout, dead battery from leaving lights on, running out of fuel, wrong fuel type, etc. — you're responsible for any service or towing costs.

What We Don't Cover

• Damage or breakdowns caused by violation of these Terms
• Personal property left in the vehicle (we're not responsible for your belongings)
• Loss of personal trip costs, missed flights, or other consequential damages from a breakdown

13Tickets, Tolls & Citations

You Pay for What You Incur

You are responsible for all parking tickets, traffic citations, red-light camera fines, speeding fines, toll charges, and any other violations issued during your rental period.

Administrative Fees

Most violations issued to a rental vehicle come to us first because we're the registered owner. We'll forward the citation or invoice to you and charge a per-incident administrative fee for processing it (see Fees & Charges). You're responsible for both the underlying fine and the admin fee.

Tolls

Ohio Turnpike and other electronic tolls in nearby states will be billed back to you after your rental ends. If you have a personal E-ZPass or similar transponder, you may use it — but you remain responsible for any tolls billed to us.

14Indemnification

You agree to defend, indemnify, and hold harmless Luxe Car Rental, LLC, its owners, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use or operation of the rental vehicle
• Your violation of these Terms or any applicable law
• Any injury, death, or property damage caused by you or any passenger
• Any claim brought by an additional driver, passenger, or third party

This obligation survives the end of your rental.

15Disputes & Governing Law

Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to its conflict of laws principles. Any dispute arising out of or related to these Terms or your rental will be brought in the state or federal courts located in Cuyahoga County, Ohio.

Informal Resolution First

Before filing any legal action, you agree to first contact us in good faith to try to resolve the issue. Email [email protected] or call (216) 504-1700. Most issues can be worked out with a phone call.

Limitation of Liability

To the maximum extent permitted by law, Luxe Car Rental's total liability for any claim arising from your rental is limited to the total amount you paid for that specific rental. We are not liable for indirect, incidental, special, consequential, or punitive damages — including but not limited to lost wages, missed flights, vacation costs, or business losses.

16General Provisions

Entire Agreement

These Terms, together with the signed rental agreement and our Privacy Policy, constitute the entire agreement between you and Luxe Car Rental regarding your rental. They supersede any prior agreements, oral or written.

Severability

If any provision of these Terms is found unenforceable, the rest of the Terms remain in full effect.

No Waiver

Our failure to enforce any provision of these Terms doesn't waive our right to enforce it later.

Assignment

You may not transfer your rights or obligations under these Terms to anyone else. We may assign these Terms to a successor business in connection with a merger, sale, or transfer of our business.

Force Majeure

Neither party is liable for delays or failures to perform caused by events beyond reasonable control — including natural disasters, severe weather, government actions, labor disputes, or supply chain disruptions.

Headings

Section headings are for convenience only and don't affect the interpretation of these Terms.

17Contact Us

Questions about these Terms? Need to report something? Call us or stop by — we'd rather talk it through than trade emails.